Privacy Policy

South Pacific is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when opting in to receive text messages from us.

Information Collection: South Pacific Physical Therapy collects personal information, including names and mobile phone numbers, when provided voluntarily by patients via our intake forms or website.

How We Use Your Information: We use your personal information to provide physical therapy services, manage your appointments, and communicate with you regarding your care.

Sharing of Information: We do not sell or rent your personal information to third parties. SMS consent is not shared with third parties. Specifically, mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent is not shared with third parties

1. Information Collection

When you opt in to our SMS service, we may collect your name, mobile phone number, and any information shared during our text-based conversations.

2. How We Use Your Information

We use SMS messaging for the following purposes:

  • Appointment Reminders: Notifications about your scheduled therapy sessions.

  • Care Updates: Follow-up information regarding your treatment plan or home exercises.

  • Administrative Alerts: Billing inquiries, office holiday closures, or weather-related schedule changes.

3. No Sharing of Information (Strict SMS Clause)

No information will be shared with third parties/affiliates for marketing/promotional purposes.

4. Opt-Out & Help

You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. For help, text "HELP" or contact our office directly.

5. Message Frequency and Rates

Message frequency varies based on your appointment schedule and care needs. Standard message and data rates may apply.

6. HIPAA & Security

Text messaging is not an entirely secure communication channel. By opting in, you acknowledge the risk that PHI (Protected Health Information) sent via unencrypted SMS could be intercepted.

By providing your phone number, you agree to receive text messages from South Pacific Physical Therapy. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help.